Overview

In urvo, “tools” are the actions your agent can perform during a call. Tools fall into three categories:

  • Workspace tools (webhook/client): HTTP endpoints you define for your workspace.
  • Integration tools: pre-defined templates from connected third-party services (like CRMs and calendars).
  • Built-in tools (system tools): system actions for conversation control (like ending a call or transferring to another agent).

Recommended flow

  1. Define or connect what your agent should be able to do.
  2. Create the tool(s) in urvo (workspace webhooks, enabled integrations, and/or agent built-in tools).
  3. Sync the enabled tool references to your agent.
  4. During a call, when the agent selects a tool, urvo executes it using the configured webhook/proxy (for workspace/integration tools) or system action (for built-in tools).

Where to go next