Analyze Calls in your dashboard

Review call recordings, transcripts, and performance metrics for your AI voice agents

Accessing the Analytics Page

The Analytics page provides a comprehensive view of all calls handled by your AI voice agents. To access it:

  1. Navigate to Analytics in your dashboard sidebar.
  2. You'll see a table listing all calls and conversations.

Understanding the Call List

Each row in the analytics table represents a single call or conversation with the following information:

Column Description
Date When the call occurred
Agent Name The AI voice agent that handled the call
Duration How long the call lasted
Call Status The outcome of the call (Successful, Failed or Unknown)

Viewing Call Details

Click on any row in the call list to open a detailed modal with more information about that specific call.

Listening to Call Recordings

At the top of the call details modal, you'll find an audio player that allows you to:

  • Play/pause the call recording
  • Scrub through the recording timeline
  • Adjust playback volume
  • Download the recording for offline review

Overview Section

The Overview section provides a quick summary of the call:

  1. Call Summary: An AI-generated summary of what was discussed during the call
  2. Call Status: Whether the call was successful, failed, or unknown
  3. User ID: The identifier of the person who made or received the call

Transcript Section

The Transcript section displays the full text transcription of the conversation. This allows you to:

  • Read through the entire conversation
  • See who said what (agent vs. caller)
  • Copy specific parts of the conversation

Tips for Effective Call Analysis

  1. Regularly check failed calls to identify patterns and improve your agent's responses.
  2. Read the AI-generated summaries to quickly understand call outcomes.
  3. Use user IDs to identify repeat callers and understand customer journey patterns.

Next Steps

Now that you know how to analyze calls, you can:

  1. Manage your subscription based on call volume
  2. Review best practices to optimize your agents
  3. Update your agent based on call insights