Create an Agent

Build your first AI voice agent with customizable templates for any industry

Creating Your First Agent

To create a new AI voice agent:

  1. Navigate to Agents in your dashboard.
  2. Click the "Create Agent" button.
  3. Choose a template or start from scratch.
  4. Configure your agent's settings and you're ready to go!

Agent Templates

urvo provides pre-built templates for various industries and use cases:

Retail

  • Customer Support Agent: Handle product inquiries, order tracking, and returns
  • Sales Representative: Qualify leads, provide product recommendations, and process orders
  • Order Status Agent: Track shipments, provide delivery updates, and handle order modifications

Food & Beverage

  • Order Taking Agent: Take food orders, customize menu items, and process payments
  • Reservation Agent: Handle table reservations, waitlist management, and special requests
  • Delivery Status Agent: Provide delivery tracking, estimated arrival times, and order modifications

Health & Fitness

  • Appointment Booking Agent: Schedule fitness classes, personal training sessions, and consultations
  • Membership Agent: Handle membership inquiries, upgrades, and renewals
  • Class Information Agent: Provide class schedules, instructor information, and facility details

Healthcare

  • Patient Intake Agent: Collect patient information, medical history, and insurance details
  • Appointment Scheduling Agent: Book, reschedule, and cancel medical appointments
  • Prescription Refill Agent: Process prescription refill requests and pharmacy transfers

Technology

  • Technical Support Agent: Troubleshoot issues, provide solutions, and escalate complex problems
  • Product Demo Agent: Walk prospects through product features and capabilities
  • Account Management Agent: Handle account inquiries, upgrades, and billing questions

Telecom

  • Customer Service Agent: Handle billing inquiries, plan changes, and service issues
  • Sales Agent: Present available plans, promotions, and upgrade options
  • Technical Support Agent: Troubleshoot connectivity issues, device setup, and network problems

Real Estate

  • Property Inquiry Agent: Answer questions about listings, schedule viewings, and collect lead information
  • Tenant Support Agent: Handle maintenance requests, lease inquiries, and payment questions
  • Lead Qualification Agent: Screen potential buyers/renters and schedule showings

Education

  • Enrollment Agent: Guide prospective students through admission requirements and application process
  • Student Support Agent: Handle academic inquiries, registration, and financial aid questions
  • Campus Information Agent: Provide campus directions, event schedules, and facility information

Hospitality

  • Reservation Agent: Handle room bookings, modifications, and cancellations
  • Concierge Agent: Provide local recommendations, arrange services, and answer hotel inquiries
  • Event Planning Agent: Coordinate event spaces, catering, and accommodation packages

Next Steps

After creating your agent, you'll want to:

  1. Configure your agent with the right settings
  2. Test your agent before going live
  3. Add a knowledgebase for your agent
  4. Add a phone number to receive calls