# Analyze Calls in your dashboard

Review call recordings, transcripts, and performance metrics for your AI voice agents

## Accessing the Analytics Page

The Analytics page provides a comprehensive view of all calls handled by your AI voice agents. To access it:

1. Navigate to **Analytics** in your dashboard sidebar.
2. You'll see a table listing all calls and conversations.

## Understanding the Call List

Each row in the analytics table represents a single call or conversation with the following information:

| Column | Description |
|---|---|
| **Date** | When the call occurred |
| **Agent Name** | The AI voice agent that handled the call |
| **Duration** | How long the call lasted |
| **Call Status** | The outcome of the call (Successful, Failed or Unknown) |

## Viewing Call Details

Click on any row in the call list to open a detailed modal with more information about that specific call.

### Listening to Call Recordings

At the top of the call details modal, you'll find an audio player that allows you to:

- Play/pause the call recording
- Scrub through the recording timeline
- Adjust playback volume
- Download the recording for offline review

### Overview Section

The **Overview** section provides a quick summary of the call:

1. **Call Summary:** An AI-generated summary of what was discussed during the call
2. **Call Status:** Whether the call was successful, failed, or unknown
3. **User ID:** The identifier of the person who made or received the call

### Transcript Section

The **Transcript** section displays the full text transcription of the conversation. This allows you to:

- Read through the entire conversation
- See who said what (agent vs. caller)
- Copy specific parts of the conversation

## Tips for Effective Call Analysis

1. Regularly check failed calls to identify patterns and improve your agent's responses.
2. Read the AI-generated summaries to quickly understand call outcomes.
3. Use user IDs to identify repeat callers and understand customer journey patterns.

## Next Steps

Now that you know how to analyze calls, you can:

1. [Manage your subscription](/how-to/billing) based on call volume
2. [Review best practices](/guides/best-practices) to optimize your agents
3. [Update your agent](/how-to/agent) based on call insights