---
title: Tools
subtitle: Webhook, integration, and built-in system tools
slug: how-to-tools
section: How To
description: Learn how urvo tools are created, synced, and executed.
---

## Overview

In urvo, “tools” are the actions your agent can perform during a call. Tools fall into three categories:

- **Workspace tools (webhook/client)**: HTTP endpoints you define for your workspace.
- **Integration tools**: pre-defined templates from connected third-party services (like CRMs and calendars).
- **Built-in tools (system tools)**: system actions for conversation control (like ending a call or transferring to another agent).

## Recommended flow

1. Define or connect what your agent should be able to do.
2. Create the tool(s) in urvo (workspace webhooks, enabled integrations, and/or agent built-in tools).
3. Sync the enabled tool references to your agent.
4. During a call, when the agent selects a tool, urvo executes it using the configured webhook/proxy (for workspace/integration tools) or system action (for built-in tools).

## Where to go next

- Learn how webhook tools work: [Webhook Tools](/how-to/tools/webhook-tools)
- Learn how integration tools work: [Integration Tools](/how-to/tools/integration-tools)
- Learn how built-in tools are configured: [Built-in Tools](/how-to/tools/built-in-tools)