# Add a Knowledgebase

Provide your AI voice agents with the information they need to answer questions accurately

## What is a Knowledgebase?

A knowledgebase is a collection of information that your AI voice agent can reference during conversations. This allows your agent to provide accurate, up-to-date answers about your products, services, policies, and more.

## Creating a Knowledgebase

To create a new knowledgebase:

1. Navigate to the **Knowledgebase** page in your dashboard.
2. Click the **"Create Knowledgebase"** button at the top right of the page.
3. Enter a **name** for your knowledgebase.
4. Choose one of the three content options below.

## Content Options

You can add content to your knowledgebase in three ways:

### Upload File

Upload a document and urvo will automatically extract all the text content from it. Supported file formats: **PDF, DOCX, EPUB, TXT, HTML**.

### Add URL

Provide a website URL and urvo will scrape and extract the content from that page. Note that the website must allow web scrapers in its robots.txt file. If a website blocks scrapers, the content cannot be extracted.

### Create Text

Manually type or paste text content directly. This is useful for creating custom FAQs, policies, or any information you want your agent to know.

## Managing Your Knowledgebases

After creating a knowledgebase, it will appear on the Knowledgebase page. You can click on any knowledgebase to view its details.

### Knowledgebase Details

When viewing a knowledgebase, you can see:

- **Name:** The name you gave to the knowledgebase
- **Type:** How the content was added (file, URL, or text)
- **Created By:** The team member who created it
- **Created At:** When the knowledgebase was created
- **Last Updated:** When the knowledgebase was last modified
- **Dependant Agents:** Which AI agents are using this knowledgebase
- **Content:** The extracted text content (if under 300KB)

## Large Knowledgebases

If your knowledgebase exceeds **300KB** in size, the content preview will not be displayed in the dashboard. Large knowledgebases can only be accessed through **RAG (Retrieval-Augmented Generation)**, which intelligently retrieves relevant portions of your knowledge during conversations.

**Note:** RAG functionality is only available on higher-tier plans. Please check your subscription or upgrade to access this feature.

## Connecting Knowledgebase to Agents

Once you've created a knowledgebase, you can attach it to your AI voice agents:

1. Go to the **Agents** page and select the agent you want to configure.
2. In the agent settings, find the **Knowledgebase** section.
3. Select the knowledgebase(s) you want the agent to use.
4. Save your changes.

Your agent will now be able to reference the information in the attached knowledgebase when answering questions.

## Best Practices

- **Keep content focused:** Create separate knowledgebases for different topics (e.g., products, policies, FAQs)
- **Update regularly:** Keep your knowledgebases current with the latest information
- **Use clear formatting:** Well-structured content helps the AI understand and retrieve information better
- **Test your agents:** After adding a knowledgebase, test your agent to ensure it responds correctly

## Next Steps

With your knowledgebase created, you can:

1. [Create or update your AI agent](/how-to/agent) to use the knowledgebase
2. [Analyze calls](/how-to/analyze-calls) to see how your agent uses the knowledge
3. [Review best practices](/guides/best-practices) for optimal agent performance