# Create an Agent

Build your first AI voice agent with customizable templates for any industry

## Creating Your First Agent

To create a new AI voice agent:

1. Navigate to **Agents** in your dashboard.
2. Click the **"Create Agent"** button.
3. Choose a template or start from scratch.
4. Configure your agent's settings and you're ready to go!

## Agent Templates

urvo provides pre-built templates for various industries and use cases:

### Retail

- **Customer Support Agent:** Handle product inquiries, order tracking, and returns
- **Sales Representative:** Qualify leads, provide product recommendations, and process orders
- **Order Status Agent:** Track shipments, provide delivery updates, and handle order modifications

### Food & Beverage

- **Order Taking Agent:** Take food orders, customize menu items, and process payments
- **Reservation Agent:** Handle table reservations, waitlist management, and special requests
- **Delivery Status Agent:** Provide delivery tracking, estimated arrival times, and order modifications

### Health & Fitness

- **Appointment Booking Agent:** Schedule fitness classes, personal training sessions, and consultations
- **Membership Agent:** Handle membership inquiries, upgrades, and renewals
- **Class Information Agent:** Provide class schedules, instructor information, and facility details

### Healthcare

- **Patient Intake Agent:** Collect patient information, medical history, and insurance details
- **Appointment Scheduling Agent:** Book, reschedule, and cancel medical appointments
- **Prescription Refill Agent:** Process prescription refill requests and pharmacy transfers

### Technology

- **Technical Support Agent:** Troubleshoot issues, provide solutions, and escalate complex problems
- **Product Demo Agent:** Walk prospects through product features and capabilities
- **Account Management Agent:** Handle account inquiries, upgrades, and billing questions

### Telecom

- **Customer Service Agent:** Handle billing inquiries, plan changes, and service issues
- **Sales Agent:** Present available plans, promotions, and upgrade options
- **Technical Support Agent:** Troubleshoot connectivity issues, device setup, and network problems

### Real Estate

- **Property Inquiry Agent:** Answer questions about listings, schedule viewings, and collect lead information
- **Tenant Support Agent:** Handle maintenance requests, lease inquiries, and payment questions
- **Lead Qualification Agent:** Screen potential buyers/renters and schedule showings

### Education

- **Enrollment Agent:** Guide prospective students through admission requirements and application process
- **Student Support Agent:** Handle academic inquiries, registration, and financial aid questions
- **Campus Information Agent:** Provide campus directions, event schedules, and facility information

### Hospitality

- **Reservation Agent:** Handle room bookings, modifications, and cancellations
- **Concierge Agent:** Provide local recommendations, arrange services, and answer hotel inquiries
- **Event Planning Agent:** Coordinate event spaces, catering, and accommodation packages

## Next Steps

After creating your agent, you'll want to:

1. [Configure your agent](/how-to/configure-agent) with the right settings
2. [Test your agent](/how-to/test-agent) before going live
3. [Add a knowledgebase](/how-to/knowledgebase) for your agent
4. [Add a phone number](/how-to/phone-number) to receive calls